Feedback & complaints

Tell us what you think

We welcome compliments, suggestions and complaints from participants, families, carers and anyone else. You can give feedback anonymously, and you can ask someone such as a family member or advocate to do it for you.

How to make a complaint

1. Call us on 1300 810 006 or email admin@carecovesupport.com.au. You can also tell your support worker or your house leader.
2. We’ll confirm we’ve received your complaint within two business days.
3. We’ll look into it, keep you updated, and aim to resolve it within 21 days.
4. We’ll let you know the outcome and any changes we’re making.

If you’re not satisfied

You can contact the NDIS Quality and Safeguards Commission at any time, whether or not you’ve spoken to us first.

Getting an advocate

An independent disability advocate can help you speak up. Find one through the Ask Izzy or the National Disability Advocacy Program.